FAQ

Bizell Solutions – Frequently Asked Questions (FAQ)

General Questions:

1. What services does Bizell Solutions offer?
   • We provide a comprehensive range of digital services, including graphic design, web development, digital marketing, e-commerce solutions, business services, and AI-integrated services.
2. Who does Bizell Solutions serve?
   • We cater to businesses of all sizes, from startups and small businesses to large organizations.
3. How long has Bizell Solutions been in business?
   • Bizell Solutions was established in 2004, providing over 20 years of digital service expertise.
4. How do I contact Bizell Solutions?
   • You can contact us through the contact form on our website, via email, or through our support desk (account required).
5. Do you offer custom solutions?
   • Yes, we specialize in providing 100% customized solutions tailored to your specific needs.
6. What payment methods do you accept?
   • We accept various payment methods, which will be specified during the checkout process. All payments are charged in USD.

Service-Specific Questions:

7. How does the logo design process work?
   • We’ll gather your brand requirements, create initial concepts, provide revisions, and deliver final files in various formats (JPG, PNG, etc.). Details are in the service description.
8. What is included in a website development package?
   • Our website packages include design, development, content integration, and optimization. Specific details are listed on each service page.
9. Do you provide website hosting and domain registration?
   • Yes, we offer domain registration and hosting setup as part of our web development services.
10. What kind of digital marketing services do you offer?
    • We offer social media marketing, search engine optimization (SEO), paid advertising (Google Ads, Facebook Ads), and more.
11. Do you create e-commerce websites?
    • Yes, we build e-commerce websites on platforms like Shopify and WooCommerce.
12. What is included in your social media management service?
    • We create content, manage your accounts, engage with your audience, and run ad campaigns.
13. How many revisions are included in a design project?
    • The number of revisions is specified on each individual service page.
14. What file formats do you provide for graphic design projects?
    • We typically provide JPG, PNG, and vector files (AI, EPS, SVG), depending on the project.
15. How long does it take to complete a web design project?
    • The timeframe varies depending on the project’s complexity, but we provide estimated timelines on each service page.

Order and Payment Questions:

16. How do I place an order?
    • Select your desired service on our website, add it to your cart, and proceed to checkout.
17. Is full payment required upfront?
    • Yes, full payment is required at the time of order placement.
18. Are your services refundable?
    • Due to the nature of our digital services and third party purchases, all payments are non-refundable.
19. How will I receive my completed order?
    • We will deliver the final files or completed work via email.
20. How long do I have to review my completed order?
    • You have 24-48 hours to review your order and request revisions.
21. What happens if I need changes after 48 hours?
    • Changes requested after 48 hours may incur additional charges.
22. What if I’m not satisfied with the design?
    • Please provide specific feedback and examples of your desired style. Additional revisions may be subject to charges.

Timeline and Support Questions:

23. Are the estimated timeframes guaranteed?
    • While we strive to meet estimated timelines, they are not guaranteed due to potential delays.
24. Why might my order be delayed?
    • Delays can occur due to high order volume, technical issues, or human error.
25. How can I get support for my order?
    • You can access our support desk by creating an account on our website.
26. What kind of support do you offer?
    • We provide order updates, technical support, and assistance with any questions you may have.

Technical and General Business Questions:

27. Do I need technical knowledge to work with you?
    • Basic knowledge of internet, e-commerce, and website functionality is helpful.
28. Do you provide ongoing support?
    • Ongoing support can be provided, and will be priced accordingly.
29. What is the meaning of Bizell Solutions?
    • “Biz” means business, and “Bell” is a ringing bell, which mean to push businesses to wake up, build, earn and create.
30. Where are you located?
    • Bizell solutions provides services globally.