Terms of Service
Terms of Service
1. Introduction
Bizell Solutions is an internet company providing a wide range of digital services, including web design, graphic design, digital marketing, e-commerce solutions, and business services. Our services are accessible through our website where clients can browse and select the desired service.
2. Service Descriptions and Pricing
Each service page on our website provides detailed information about the specific service, including:
- Scope of Work: A clear description of what is included in the service (e.g., for logo design: number of concepts, revisions, file formats provided).
- Pricing: Transparent pricing for each service, ranging from $10 to $100 or more.
- Timeline: An estimated timeframe for service completion.
Please note that the estimated timeframe is an approximation and may vary due to factors such as order volume, workload, technical issues, and human error. While we strive to meet the estimated timeframe, delays may occur, and we appreciate your understanding in such cases.
3. Order Placement and Payment
- To place an order, clients must select their desired service(s) and proceed to checkout.
- Full payment for the service is required upfront at the time of order placement.
- All payments are non-refundable due to the nature of our services, which often involve the purchase of third-party services like domain names and hosting.
4. Order Processing and Communication
- Upon order placement, clients will receive an email confirmation.
- We will communicate with clients to gather any necessary information for completing the order (e.g., contact details, content for social media posts).
- Upon service completion, we will deliver the final product(s) via email and mark the order as complete in our system.
- Clients have 24-48 hours to review the completed work and request any necessary revisions.
5. Revision Policy
- The number of revisions included in each service is outlined on the respective service page.
- Requests for revisions beyond the specified number will be subject to additional charges.
- If a client expresses dissatisfaction with the initial design, they are responsible for providing specific feedback and examples of preferred styles to guide the revision process. This may require additional time and effort from our designers.
6. Timeframes and Delays
While we strive to meet estimated timeframes, delays may occur due to unforeseen circumstances. Clients acknowledge that the estimated timeframe is an approximation and agree to allow for potential delays.
7. Support and Communication
- Clients can access our support desk to submit inquiries, request support, and track order progress.
- Clients are responsible for creating an account on our support desk to access these features.
- Basic understanding of internet concepts, e-commerce, and website functionality is recommended for optimal client experience.
8. Order Confirmation and Completion
If a client does not provide feedback or request revisions within 24-48 hours of receiving the completed work, the order will be considered complete and accepted.
9. Changes and Additional Services
Any changes requested after the initial 24-48 hour review period may be subject to additional charges, depending on the nature and scope of the changes.
10. Service Scope
The services provided are as outlined on the respective service pages. Any additional services not explicitly mentioned in the service description are not included in the order and will be subject to separate pricing.
11. Payment Currency
All prices and payments are in USD.
12. Disclaimer
Bizell Solutions strives to provide high-quality services and meet all client expectations. However, we cannot guarantee specific results or outcomes.
13. Agreement
By placing an order with Bizell Solutions, clients acknowledge and agree to these Terms of Service.